New Jersey State Library Wins John Cotton Dana Public Relations Award
The American Library Association announced that the New Jersey State Library is the recipient of the 2010 John Cotton Dana Library Public Relations Award, which recognizes and honors outstanding achievement in library public relations. It is considered to be the most prestigious of all library awards in the field of public relations.
The State Library received the award for its “Tell Us Your Story” library campaign that motivated and mobilized staff from 240 New Jersey libraries to identify messages and cultivate customer stories. Those stories were used locally and in a statewide multi-media campaign that reached millions of people, including elected officials. The campaign provided a marketing toolkit to participating libraries and established a library communication network linking more than 500 users.
“Our ‘Tell Us Your Story’ campaign came at a critical time,” said Norma Blake, New Jersey State Librarian. “According to a NJ Library Association survey, many librarians felt that marketing was not very important. When the recession hit, that changed. Faced with a combination of funding cuts and huge increases in demand from families in financial crisis, our libraries had to adopt tactics to get support from their customers. This campaign trained librarians in marketing techniques and got their customers involved through story telling.”
The campaign was conceived as a result of the Online Computer Library Center’s study From Awareness to Funding: A Study of Library Support in America, which showed that most people have no idea how libraries are funded. Because of that, they were not aware of the growing financial pressures facing libraries that would result in service/program reductions. New Jersey libraries were facing cuts in state aid and legislation that would reduce funding at the local level, as well. Libraries needed to work with their supporters to stave off funding, service and program cuts at a time when users were demanding more services.
“This campaign received widespread support from library customers of all ages,” said Nancy Dowd, the State Library’s Director of Marketing. “Librarians learned what the business world has known all along, that marketing is important for continued success and growth. They also learned that their customers have compelling stories about the value of libraries that they are very willing to share and have a powerful voice with elected officials.”
The John Cotton Dana (JCD) honor has been awarded continuously since 1946 and is sponsored by the H.W. Wilson Company, the H.W. Wilson Foundation and the Library Leadership and Management Association, a division of the American Library Association. “In these challenging economic times effective marketing techniques are essential to communicate the many valuable services and programs provided by libraries to meet the increasing needs of their customers,” said Linda Holtslander, JCD committee chair. “The committee was impressed by the high quality of [this] public relations campaign.”